This Privacy Policy explains how ry36 collects, uses, stores, and protects your personal data when you access or use the ry36 platform at ry36.win. We are committed to handling your data with transparency, integrity, and appropriate security measures.
Six core principles that define how ry36 handles your personal information.
ry36 protects all player data using 256-bit SSL encryption in transit and AES-256 encryption at rest. Our infrastructure undergoes regular third-party security audits, and access to personal data is restricted to authorised personnel only.
ry36 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely for the purposes set out in this Policy and shared only with service providers who process it on our behalf under strict contractual obligations.
You have the right to access, correct, or request deletion of your personal data held by ry36. Requests are processed within 30 days. Identity verification may be required before actioning data subject requests to protect against unauthorised access.
ry36 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Upon Account closure, personal data is retained for the legally required minimum period before secure deletion.
ry36 uses cookies and similar tracking technologies to maintain session state, analyse usage patterns, and improve the Platform. Our cookie usage is limited to functional and analytical purposes. We do not place third-party advertising cookies on the ry36 Platform.
ry36 processes personal data in accordance with the requirements of its international gaming authority licence and applicable data protection legislation. Our data handling practices are reviewed regularly to ensure ongoing compliance with evolving legal obligations.
NOTICE: This Privacy Policy applies to all personal data collected through the ry36 Platform at ry36.win, including during account registration, gameplay, deposit and withdrawal transactions, customer support interactions, and use of responsible gaming tools. By using the ry36 Platform, you acknowledge that you have read and understood this Policy.
ry36 is an international gaming authority licensed online casino and sports betting operator. References to "ry36", "we", "us", or "our" in this Policy refer to the operator of the ry36 Platform. ry36 is the data controller responsible for the personal data of Players registered on the Platform.
ry36 serves players across Malaysia, including in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Ipoh. Our operations are conducted under the oversight of our licensing authority, which imposes mandatory data protection obligations as part of its regulatory framework.
For all privacy-related enquiries, including data subject requests, please contact us at [email protected] or via Live Chat on the ry36 Platform.
ry36 collects the following categories of personal data in the course of operating the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Registration & KYC |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Payment method details (Touch n Go eWallet ID, bank account reference), transaction history | Deposits & withdrawals |
| Account Data | Username, account balance, bonus history, login timestamps | Ongoing Platform use |
| Gaming Data | Game history, bet amounts, wagering records, session duration | Gameplay |
| Technical Data | IP address, device type, browser type and version, operating system | Each Platform visit |
| Communications Data | Customer support chat logs, email correspondence | Support interactions |
ry36 does not intentionally collect special category data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless required to fulfil specific regulatory obligations such as responsible gaming interventions or fraud investigations.
ry36 uses your personal data for the following purposes:
ry36 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where required for fraud detection or regulatory compliance. Where such processing occurs, you may request human review of the decision by contacting our support team.
ry36 processes your personal data on one or more of the following legal bases:
ry36 shares your personal data only in the following circumstances:
ry36 engages third-party service providers to assist in operating the Platform, including payment processors (Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank), game studios, fraud detection services, and cloud infrastructure providers. These providers process data on ry36's behalf under data processing agreements and are prohibited from using your data for their own purposes.
ry36 may disclose personal data to its licensing authority, financial intelligence units, or law enforcement agencies where required by law, court order, or regulatory direction. Such disclosures are limited to the minimum necessary to fulfil the relevant obligation.
In the event of a merger, acquisition, asset sale, or reorganisation of ry36's business, your personal data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer and given the opportunity to object where required by applicable law.
We do not sell your data. ry36 has never sold, and will never sell, your personal data to third-party data brokers, advertisers, or marketers. This is an unconditional commitment, not a conditional policy.
ry36 uses cookies and similar technologies (such as local storage and session tokens) on the Platform for the following purposes:
ry36 does not deploy third-party advertising or tracking cookies. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the ry36 Platform.
ry36 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While ry36 takes all reasonable steps to protect your data, no internet transmission or storage system is completely secure. If you have reason to believe that your data has been compromised, please contact ry36 support immediately.
ry36 retains your personal data for the following periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you.
Subject to applicable law and the requirements of ry36's regulatory obligations, you have the following rights in relation to your personal data:
To exercise any of the above rights, contact ry36 at [email protected]. ry36 will respond within 30 days of receiving a verifiable request. Identity verification will be required before processing any data subject request.
ry36 strictly prohibits access to and use of the Platform by persons under 21 years of age. ry36 does not knowingly collect personal data from individuals under 21. If ry36 becomes aware that personal data has been collected from a minor, the Account will be immediately closed, the data deleted, and any deposits returned.
If you believe a minor may have registered or accessed a ry36 Account, please contact our support team immediately at [email protected] or via Live Chat.
21+ Only: ry36 is strictly an adult gaming platform. Age verification is enforced at registration and at key transactional points. The collection and processing of personal data of minors is prohibited without exception.
11.1 ry36 operates infrastructure that may be located in multiple jurisdictions. Personal data processed in connection with the ry36 Platform may accordingly be transferred to, and stored in, countries outside Malaysia.
11.2 Where personal data is transferred outside the jurisdiction in which it was collected, ry36 ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, and assessment of the recipient country's data protection standards — to protect your data to the same standard as required under applicable law.
11.3 All third-party service providers engaged by ry36 that process data internationally are subject to contractual obligations requiring them to implement equivalent data protection standards, and are regularly assessed for compliance.
ry36 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via the email address associated with their Account and/or through a prominent notice on the Platform. The effective date at the top of this page will be updated to reflect the date of the most recent revision.
Continued use of the ry36 Platform following notification of changes constitutes acceptance of the revised Privacy Policy. Players who do not accept the revised Policy should contact ry36 support to discuss Account closure options.
For all privacy-related enquiries, data subject requests, or complaints regarding ry36's handling of your personal data, please contact:
If you are not satisfied with ry36's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction, or to ry36's licensing authority as part of the regulatory dispute resolution process.
ry36 takes all privacy complaints seriously. Players across Malaysia — from Kuala Lumpur to Johor Bahru and beyond — are entitled to the same level of data protection and the same responsiveness to privacy concerns. We are committed to maintaining your trust through transparent and responsible handling of your personal information.
Play with confidence. ry36 protects your personal data with bank-grade security, never sells your information, and processes your Touch n Go eWallet withdrawals within 1-2 hours. 1,800+ games await.
Gamble responsibly. 21+ only. ry36 is an international gaming authority licensed operator.